🔄– BakeryHouse.in
At BakeryHouse.in, we take pride in delivering freshly baked cakes, pastries, breads, and ice creams made with love and care. Because our products are perishable and made-to-order, our refund and return policy is designed to prioritize both product safety and customer satisfaction.
📦 Products Eligible for Refund or Replacement
While we do not accept returns for perishable food items once delivered, we will offer a refund or replacement under the following circumstances:
- You received the wrong item
- The product was damaged during transit
- The item was stale, spoiled, or not up to standard
- The item was not delivered
⏱️ Time Limit to Report an Issue
If there is a problem with your order, please notify us within:
- 1 hour of delivery for fresh products (cakes, breads, pastries, etc.)
- Immediately upon delivery for melted/damaged ice cream
Include the following when reporting an issue:
- Order ID
- A brief description of the issue
- Clear photos of the item and packaging
Send to:
💰 Refund Options
If your issue qualifies, you may choose from:
- Full or partial refund to your original payment method
- Store credit or coupon code for future purchases
- Replacement of the product (subject to availability)
Refunds are typically processed within 3–7 business days.
🚫 Non-Refundable Situations
We are unable to offer refunds or replacements if:
- You change your mind after delivery
- Incorrect address or contact details were provided
- No one was available to receive the order
- The complaint was made after the time limit
- The product was consumed or altered before the complaint
🙏 Our Promise
We aim to ensure every product from Bakery House reaches you fresh and perfect. If something goes wrong, we’re here to make it right — fairly and quickly.
📞 Contact Us
For any refund or return-related queries:
📞 Bakery house
🕘 Support Hours: [9:00 AM – 9:00 PM, All Days]
Thank you for trusting BakeryHouse.in. We’re committed to making every bite worth it!